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Charge 3 screen is black

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‎10-11-2020 03:22 - last edited on ‎10-12-2020 11:20 by

‎10-11-2020 03:22 - last edited on ‎10-12-2020 11:20 by

My screen is blank. I have tried the short and long reset and also changed the clock face and the screen continues entirely black. I would like to see the smiley face again. Any help from Customer Service?

 

 

Moderator edit: subject for clarity 

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‎10-12-2020 11:17 - edited ‎10-12-2020 11:20

‎10-12-2020 11:17 - edited ‎10-12-2020 11:20

Welcome to the Fitbit Community, @IvetteMila.

 

I am sorry to hear your Charge 3 screen is black. Thanks for trying to resolve this and I am here to help. Since the steps you tried didn't work, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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