Charge 3 screen is blank

[Venessa1013]

Blank screen. Vibrates but blank. I've tried everything!! Please advise. I love my fitbit

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Venessa1013.

I am sorry to hear your Charge 3 screen is blank. Thanks for trying to resolve this, I appreciate the additional details. I totally understand how you are feeling as you love your device and would like to continue using it, I am here to help. I recommend doing the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Long restart: 

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Keep me posted on the outcome. I'll be around if you have any additional questions.