Charge 3 screen is blank

[Ldab]

I have had my charge 3 for just over 18 months now with no problems until this evening. I took it off before my shower and when I came back to it the screen was blank, but the green light on the back was working and it was vibrating with the button press.

I did the old search and see what’s happened for other people and none of the “reset” techniques have worked for me, no matter how many times I have tried.

It’s still collecting data and connecting to my phone, however, one is the most vital things I use it for is as a watch.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ldab.

I am sorry to hear your Charge 3 screen is blank. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend doing the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Confirm if you've tried to do a long restart: 

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Looking forward to hearing back from you.

[Ldab]

Thank you for your response. As I stated in my original post I have tried all the steps R.E restarting the device and the app is up to date.

I have tried the reset process multiple times over a few days and it still has not worked.

[LiliyaFitbit]

Hi @Ldab, thank you for your response. 

Thank you for confirming that you've tried the troubleshooting steps. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Scn2cu]

I have had mine for 18 months as well. I woke up to my screen blank and green light still on and it vibrates when I touch the side and when I need to move. But mine also has my heart rate really high which it is not. Don’t know what to do.

[Scn2cu]

I have done all the restart options as well when I’m trying to restart all it does is continue to vibrate.  Not sure what’s going on but none of them restarted the screen. It is tracking my steps still though. Please help

[LiliyaFitbit]

Welcome to the Fitbit Community, @Scn2cu.

Thank you for joining the thread and sharing the details of the issue with your device. I appreciate your troubleshooting efforts. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. You should be getting a reply soon. 

I'll be around if you have any questions. 

[Ldab]

Thank you Liliya for your help.

[Nonna2]

Mine is the exact same scenario.  My screen has been blank for a few weeks now.  I’ve tried the steps listed above. It records on the app, but the face is completely black.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Nonna2. Thank you for your response, @Ldab.

@Ldab Thank you for your feedback, I am glad to assist you. Our Support team will do their best to help you, please keep an eye on your inbox.

@Nonna2 Thank you for joining the conversation and sharing that you're experiencing the same issue with your device. I appreciate your efforts to resolve this and following the troubleshooting instructions. Since the issue persists, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. You should be getting a reply soon. 

Let me know if you have any questions.

[Carzi18]

I am having exactly the same issues. It has happened a few times now. Its took days to get it rebooted but this time it wont do anything.... it is still vibrating and tracking but I need it as  a watch. What can I do about this? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Carzi18.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate the additional details and I am glad to help. I would like to confirm if you've followed the complete troubleshooting instructions from this post. 

Looking forward to your response. 

[JLG1941]

Three days ago I looked at the screen and it appeared to be all static. Upon watching it closely I realized it was showing me my clock face but it was scrolling through it so fast it was really unreadable.  I attempted the short restart, but then the screen went completely blank, and I have not been able to get anything back.  I have tried the the short version, the clockface change, and the long version again and again, but nothing.  I do not get the battery icon or the smiley face, nor do I get the seven vibrations.  The app is still syncing with the phone, but nothing comes up on the tracker itself. 

[Carzi18]

I have tried all of these. Occasionally it will reboot but then goes again within a couple of hours.

[LiliyaFitbit]

Welcome to the Fitbit Community, @JLG1941. Thank you for your reply, @Carzi18.

@Carzi18 I appreciate your efforts and the additional details. Since the issue persists, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

@JLG1941 Thank you for joining the thread and sharing the details of the issue with your device. I appreciate your troubleshooting efforts and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.