Charge 3 screen is blank

[Nkw.design7]

Hi, My charge 3 shows a blank screen. I have tried restarting, changing clock faces but it does not work. I disconnected the device from my phone and now not able to connect back since the display doesnt show the code to pair. Please help. Thanks

[MarreFitbit]

Hi there @Nkw.design7, welcome to the Community Forums. Thanks for the details provided in your post about the blank screen of your Charge 3 and for taking the time to fix it prior to posting here.

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

We hope your issue is solved soon.

[Keithsue]

I have the same problem.  There is a dull light When I flick my wrist but no graphics.  It still syncs with my phone, though this is not easy.  Once synced I can see my step count and sleep report.  Last time I recharged it, I pressed the button and the smiley face appeared dimly.  Any suggestions?

[MarreFitbit]

Hi there @Keithsue, welcome on board. Thanks for the details provided in your post about your Charge 3's screen behavior and for the steps you've tried so far in order to sort it out, I'll be glad to help you with this. 

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

1. Check in the Fitbit app if your Charge 3 is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted.