Charge 3 screen is blank

[Marg71]

My charge 3 screen was very faint so I couldn't see to set sessions so tried restarting it today, the smiley face came up so I unplugged it, now the screen has gone completely blank. The green light on the back is still flashing 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Marg71. It's great to see you around. 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. It seems that you have followed the recommended tips in this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there.

See you around. 

[Marg71]

Thank you. I have now been on live chat & they are getting back to me via email regarding warranty etc.Sent from my Galaxy

[WilsonFitbit]

@Marg71 Thank you for the information. 

I hope they can get back to you soon with more information. 

See you around.