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Charge 3 screen is dead

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‎11-10-2020 02:50 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-10-2020 02:50 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

I woke up to vertical white lines running down face. It was still synching steps but then nothing on screen. Tried to reboot andrepair but cant get a 4 digit code as no images at all on screen to synch . Help!

 

 

Moderator Edit: Clarified subject

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‎11-10-2020 03:20

‎11-10-2020 03:20

@Wendii Welcome to the Fitbit Community!

 

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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3 REPLIES 3

‎11-10-2020 03:20

‎11-10-2020 03:20

@Wendii Welcome to the Fitbit Community!

 

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-10-2020 03:24

In response to AlvaroFitbit

‎11-10-2020 03:24

I have tried most suggestions and nothing is working .

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‎11-19-2020 11:45

In response to AlvaroFitbit

‎11-19-2020 11:45

Like many people in this forum, I have the same issue. Since I replied "me too" a week or so ago, my screen has gone completely black and I can't even see if it's charging. I've had it less than two years. Can you help?

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