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Charge 3 screen is dim

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‎10-21-2020 17:08 - last edited on ‎10-22-2020 06:29 by Fitbit Moderator

‎10-21-2020 17:08 - last edited on ‎10-22-2020 06:29 by Fitbit Moderator

My charge 3 has a very dim to no display. I have reset it several times but it doesn't work. I see many others have the same problem. What is the fix.  I refuse to purchase another Fitbit.

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎10-22-2020 06:28

‎10-22-2020 06:28

Hi @page1fit, it's great ot see you in our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 is dim. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎10-22-2020 18:37

In response to JuanJoFitbit

‎10-22-2020 18:37

I changed the clock face.  That did nothing. 

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‎09-06-2022 08:27

In response to page1fit

‎09-06-2022 08:27

I have the same problem. Also reset the watch and changed the clock. What else is there to do?

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‎09-06-2022 21:52

‎09-06-2022 21:52

Swipe the screen to the left until you reach the settings option, tap it and then tap on Brightness to scroll through the different options. Let me know how it goes.

 

Regards,

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