Charge 3 screen is fading

[Bellecanto9]

The screen on my Charge 3 is fading from the top. The brightness is set to normal but the top portion of the screen is dimmer than the "dim" setting. I use the first Google pixel phone.

Moderator Edit: Clarified subject

[Bellecanto9]

 

[AlvaroFitbit]

@Bellecanto9 Thanks for stopping by! 

Let me help you with you with your Charge 3 screen not working and thank you for checking the settings. Please try restarting your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[Bellecanto9]

Thank you. I have worked with the help desk, and have determined that the
screen has become corrupted. A new tracker has been ordered.

[AlvaroFitbit]

@Bellecanto9 thank you for your reply.

Really happy to hear that our Support team was able to help you and to hear that you are getting a new device. Hopefully you will be back on track in no time so you can reach your fitness goals.

Happy stepping and stay safe.

[Island16]

my tracker has restarted,  but still faded. Cannot read screen. 

[AlvaroFitbit]

@Island16 It's great to see that you've visited the Fitbit Community!

Thank you for troubleshooting this issue already. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.