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Charge 3 screen is flickering and crashing constantly

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‎08-13-2021 10:09 - last edited on ‎08-13-2021 10:14 by Fitbit Moderator

‎08-13-2021 10:09 - last edited on ‎08-13-2021 10:14 by Fitbit Moderator

My Charge 3 has issue with screen calibrating. Screen shaking and when I try to go to settings and scroll down then display crash and start to be black. After multiple soft restarts nothing changed, hard reset is not possible because of crashing. I tried to changing clock face but nothing changed as well.

HR monitor & steps monitor working properly.

 

 

 

Moderator edit: subject for clarity

 

 

 

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‎08-13-2021 10:16

‎08-13-2021 10:16

Hello @konvict1993. Welcome to the community forums! 

 

Thank you very much for the detailed information and for the troubleshooting steps you've tried. At this time, I'd recommend reaching out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been a little bit longer than normal. Click here to get connected. 

 

Please make sure to provide a brief explanation of this matter and mention the steps you've tried, this way they can assist you from there and provide a prompt resolution. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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