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Charge 3 screen is missing pixels

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‎10-06-2020 05:03 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

‎10-06-2020 05:03 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

I have had my Charge 3 about 9 months and i have noticed missing pixels on the screen in lines which seem to be more and more over the past week. The screen sometimes doesn't come on when you touch the side and at the moment it is that faint... I can hardly see it. charge is at 93%.

 

 

Moderator edit: updated subject for clarity

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‎10-07-2020 05:25

‎10-07-2020 05:25

Hi @mcnally75, welcome to our Fitbit Community! I'm sorry to hear that the screen of your Charge 3 started to lose pixels, it doesn't turn on when you tap it and it's hard to see the display.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

 

 

JuanJo | Community Moderator

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