Charge 3 screen is not working properly

[Thomaslisa]

We are on out 3rd charge 3. All past ones have had screen malfunctions at variously times making them unreadable..  First one failed just after warranty ran out and was given discount on re purchase.  Second one failed in the same way but this time during warranty period. This one you replace. Now 4 months in this one has done same exact thing. Again you offer a discount on us purchasing a new one.  Seems like to me there is a problem  with this product. Our original fit bit 2 is more than 4 years old and still going strong.   Just looking for answers.

Thanks

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Thomaslisa.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

If you are interested in purchasing a new Fitbit device, you can take this quiz to find the product that's right for you.

Please let us know if you have any questions.

[Thomaslisa]

When you purchase a Fitbit you have a 1 year warranty. When it fails during this time and you replace it does the replacement have a 1 year warranty ? Especially if the replacement fails like the original did il a few months of use?

[EdsonFitbit]

Thanks for your question, @Thomaslisa.

"Any replacement Product will be warranted for the remainder of the original Warranty Period". For more information about the Fitbit Warranty please visit this article.

See you around.