Charge 3 screen is too dim

[SunsetRunner]

Once again my Fitbit is flawed. Screen is so dim i can barely read it. Spoke to Fitbit and they will not replace it. This is my 3rd Fitbit in 5 years. Always seems to break after the warranty is gone. I think I’m done with them. 

Moderator edit: subject for clarity/label 

[markeranja]

My charge 3 screen began going out about a week and a half ago and was offered the 30% off as well since my warranty is out. It also will no longer track my sleep accurately as it always had and I have the premium trial. This Fitbit is less than 2 years ago. Disappointed. Will be moving on to an Apple Watch with the help of my birthday coming up. 

[Stujmon]

I have a charge 3 that’s about 2 years old, display is too dim to read outdoors and difficult to see indoors with brightness setting on normal (Full). My son had a charge 3, his display started going faulty after 6 months with yellow discolouration and display has now died. My step farther, who has a heart problem that has just been operated on, was the original reason we all went down the fitbit tracker route, his display has died. There is obviously a technical issue, what is being done to resolve it?

[Karenscotty]

I have exactly the same issue Charge 3, its 21 months old screen is really dim, struggle to read in normally lighting conditions and there are blank lines running through display, would be great to know how we go about getting this fixed? 

[WilsonFitbit]

Hello everyone. @Stujmon, @Karenscotty Welcome to the community forums. 

I'm very sorry for the experiences and thank you for taking the time to provide your feedback and for all the troubleshooting steps you've followed. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

The performance of your Charge 3 trackers can be affected by several reasons, however, if the troubleshooting steps suggested in this thread don't help, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

Lastly, I'd like to let you know that I've moved this thread to the Other Charge Trackers board to keep our forums organized. 

See you around.