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Charge 3 screen not working

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‎08-04-2021 11:58 - last edited on ‎08-04-2021 18:31 by Fitbit Moderator

‎08-04-2021 11:58 - last edited on ‎08-04-2021 18:31 by Fitbit Moderator

My Fitbit Charge 3 has gone crazy.   The screen is not responding, it will not reset, and now the Bluetooth is not responding.  I am so done!  This is the 3rd Fitbit I have had in 2 years.  All of them are great for 8 months then something will go wonky.  Your devices are too expensive to only last 8 months. Fitbit corporation needs to step up in quality, or ship out.... this is ridiculous and exhausting.

 

 

Moderator edit: subject for clarity/format/label 

 

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‎08-04-2021 12:14

‎08-04-2021 12:14

Hi @SassyMarker  your post was moved to the Other Charge forum, where Charge 3 posts belong. You'll get more relevant responses here.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-04-2021 18:35

In response to Odyssey13

‎08-04-2021 18:35

Hello @SassyMarker. Welcome to the community forums. @Odyssey13 Great to see you around and thanks for your input. 

 

I'm very sorry for this inconvenience and thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. In addition, I appreciate the feedback you've provided and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

 

At this time, I was able to see that you have reached out to our Support Team regarding these inconveniences and they have provided information and assistance. If you still have any question or inquiry, please let them know and they will be glad to continue assisting you. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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