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Charge 3 screen isn't working

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‎04-22-2020 04:40 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-22-2020 04:40 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

This happens every day, sometimes several times a day. I can get it back by changing clock face, but the colours are reversed (black on white) and the fix only lasts from a few minutes to a few hours. Sometimes the clock face is only partially displayed, with a white patch of 'snow' on the right side of the screen. Resetting the fitbit also fixes it, but only temporarily.

While all this is going on the fitbit is still syncing to my phone. 

 

 

Moderator edit: updated subject for clarity

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‎05-05-2020 13:50

‎05-05-2020 13:50

Hello there @Ssaamm, welcome to the Community Forums. We apologize for the late response. 

 

I'm sorry to hear about your Charge 3's screen behavior. Thanks for taking the time to troubleshoot your tracker prior to contacting us. 

 

I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

 

We hope to get you back on track soon. I'll be around if you have any questions present. 

Maria | Community Moderator, Fitbit


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