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Charge 3 screen issues

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‎10-14-2020 07:41 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

‎10-14-2020 07:41 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

Yesterday my 6 month old Fitbit charge 3 started having a wonky screen. For a few seconds it’ll be normal and then the screen morphs and looks static almost. I’ve tried plugging it in and restarting it and nothing happens. 

 

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‎10-15-2020 07:07

‎10-15-2020 07:07

Hi @mrsyoh820, welcome to our Fitbit Community. I'm sorry to hear about the issues that the screen of your Charge 3 has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the screen works properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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