Charge 3 screen issues

[KGoBo]

My charge3 screen became dim & then started fading out on the right.  Over about 7 days the rest of the screen faded out & it's completely blank now. I've tried all the different re-boots, let the battery drain completely & let it sit for a couple weeks. The green light is lit on the back & it's tracking things in the app but there is nothing on the screen. I bought this in June 2019, so it should really not have gone bad in less than 1.5 years.  This seems to be a common issue, but there doesn't seem to be a resolution.

Moderator edit: format

[JuanJoFitbit]

Hi @KGoBo, welcome to our Fitbit Community. Regarding the screen issue that your Charge 3 has experienced, I appreciate the time spent trying to get it resolved. I totally understand how you feel about this.

If you haven't done so, please restart your Charge 3 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[KGoBo]

Hi there, I have done all of that already when I was able to still see the screen, but now the screen is completely black.  I had never used a 3rd party clock face so that can't be the issue.  Over the course of a week you could see the screen fading from right to left & now it's completely gone.

[KGoBo]

Hi there, I've tried to contact customer service to open a ticket, but the chat sat there waiting for about 2 hours with no response & I can 't get through on the phone either.  I don't have twitter & don't plan to sign up for a twitter account just for this.  Can you please open a ticket for this?  It is very disappointing - I bought this in June 2019, but didn't really start using it until November 2019, so it didn't even last 1 year.  I also noticed that you changed the title of my post from "Another Charge 3 Screen Issue" to just "Charge 3 Screen Issues"

[KGoBo]

Any update on how I can open a ticket with customer support?

[KGoBo]

Any update on how I can open a ticket with customer support?

[AlvaroFitbit]

@KGoBo thank you for your reply.

I was checking with Support and was informed that you already have a ticket with them so please work with the team to find a solution.

Let me know how it goes.