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Charge 3 screen missing pixels

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‎11-08-2020 14:15 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

‎11-08-2020 14:15 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

Hi,

I've had my Charge 3 SE for a few weeks but only noticed this last time I charged it. It seems to have some broken pixels in the top left of the screen.

I've tried rebooting, I've even tried the hard reboot, and changed the clock faces to another - but the issue still occurs. The longer reboot did fix it for an hr or 2 but returns.

 

I'm really disappointed that it's done this so soon after the purchase and would appreciate any help in resolving the issue.

 

Thanks

 

 

Moderator Edit: Clarified subject

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‎11-09-2020 03:39

‎11-09-2020 03:39

@Hungrylikethewo Thanks for stopping by.

 

Sorry to hear that your Charge 3 is showing dead or missing pixels and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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