Charge 3 not charging

[Amymc95]

Fitbit ran out of charge and now will not charge, ive purchased a new charger and this is still not working. Has anyone came across the same issue? 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Amymc95 It's great to see you in the Community! 

Let me help you with your Charge 3 not charging and thank you for purchasing a new charging cable. Not sure if this is a screen or charging issue so I suggest you try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your device charge.

Let me know how it goes.

[Amymc95]

Hi there,

This still is not working or charging

Is there anything else i can do?

Thanks

[AlvaroFitbit]

@Amymc95 thank you for the reply.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.