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Charge 3 screen not displaying properly

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‎07-09-2021 11:00 - last edited on ‎07-12-2021 17:39 by Moderator Alum

‎07-09-2021 11:00 - last edited on ‎07-12-2021 17:39 by Moderator Alum

Hi folks

 
The screen on my Fitbit Charge 3 is not displaying properly. Sadly, Fitbit doesn't allow me to upload a photo of my screen here, suffice to say, it is unreadable. The same problem has happened previously and the unit was replaced last November 2020 now the replacement unit now has the same problem. I’ve tried a full reset to no avail. I look after my Fitbit carefully so I don’t know why this has happened again. I've also tried the so-called live chat, which doesn't seem to be working either. Is anyone from Fitbit on here that can help me?
 
 
 
Moderator edit: subject updated for clarity
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‎07-12-2021 17:38

‎07-12-2021 17:38

Hi, thank you for all the details that you've provided and your feedback about the Charge 3, @PMagee.  

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. They will let you know how to proceed. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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