Charge 3 screen not responding

[alexisbehilo]

This Fitbit Charge 3 that I have is not responding. I was wearing it and I went to look at the time, and the screen was just black. The screen is completely black, but I know it's on because there is a flashing green light at the bottom and when I plug it in to charge it vibrates. Everything is on, but the screen is completely black. I've tried pressing and holding the button on the side while it's plugged in, but that doesn't work either. Any advice as to what I should do?

Moderator edit: subject for clarity

[ashleybriggett]

If the recommended steps don't work & the steps on YouTube don't work, call customer care. That's what I did, they were friendly & helped out significantly:exclamation_mark:️:hundred_points:

[TigerVI]

This fixed my display problem too. The Charge 3 is the only fitbit device I've ever owned. It's a balky device. I sync it to my Windows 10 PC and have had problems with the syncing in the past. I can fix it but it shouldn't require this much maintenance. But when it's working I really like it.

[sunshine122]

charge three screen black, tried to rest and still does come alive 

[alexisbehilo]

@sunshine122 Here's something the Fitbit service talked to me about. Maybe this might help? 

[sunshine122]

Thanks , that did work when I held button down for some time. Interesting that my steps did track even with a black screen. All is good 

[fitqueen78]

• When I put the Fitbit on the charger, the battery icon does not show but my Fitbit vibrates and charges. What next?

[sunshine122]

It is now working . Thanks

Moderator edit: removed personal information

[ashleybriggett]

Do the steps to try to make it work inc the random steps that even YouTube suggests you to do & if everything then fails call customer service, they'll help. FitBit's customer care are great people, they want to help! =D

[TigerVI]

fitqueen, here's what worked for me:

I plugged it into a Windows 10 USB port using the Charge 3 USB charger.

I held the Charge 3 display button down until the display showed the smiley face and I was set to go.

That's all it took for mine to come back to life.

Moderator edit: format

[fitqueen78]

I tried it, but unfortunately this did not work for mine.  FitBit is sending me a replacement. Thank you for the suggestion. 

[LizzyFitbit]

A warm welcome to our new friends @ashleybriggett, @NithaMammen, @TinyWiny, @Run4Ever19, @TigerVI, @sunshine122 and @fitqueen78! It's nice to see you around @alexisbehilo.

I apologized for the delay in my response, and thank you a million for the troubleshooting steps that all of you have tried. You have done a fantastic job! 🙂

@ashleybriggett and @alexisbehilo, thanks for the suggestions provided, and I'm glad that you had a great experience with our Support Team.

@NithaMammen and @Run4Ever19, I appreciate your efforts in trying to get the display working, and because the troubleshooting steps did work, I've requested a case for each of you so our Support Team can give you a hand. They'll contact you via email, so make sure to check your inbox.

@TinyWiny, thanks for sharing your experience with our team and appreciate you for investigating more about your Charge 3 behavior. Our team constantly works on our devices to improve them, and surely they'll take your comments into consideration.

@TigerVI, I'm glad to hear that the display is now working, and since you mentioned to have had issues to sync with your Windows 10 computer, could you please confirm if this still happening?

@sunshine122, It's great to know that the suggestions posted through this thread helped you to get your Charge 3 working again.

@fitqueen78, thanks for taking the time to get in touch with our Support Team and I'm glad that you'll receive a replacement. I'm sure you'll crush your steps with your new device!

I'll be around if you need anything else. 😎

[Ssang13]

Hi. Can you help me please (Fitbit 3) i woke up this morning to a black screen on my wrist. Have connected charger held button (vibrates) for 8 seconds then took off charger still no smiley face, re connected charger held button for 15 secs (it vibrates) but still no display. Have tried to change the clock through the App it acknowledges change of clock via vibration but no display.

Am really at a loss what to do next, any advice you can give me please. 

P.s. i have done the Upgrade the other day & all went smoothly too

Many thanks

Purchased last Christmas by the way

[ashleybriggett]

If you've done all of the "tricks" than call customer care they'll help out !

[sunshine122]

I held it down for a good time till it started to reboot.

Moderator edit: removed personal information

[Ssang13]

Thanks Sunshine. I've tried everything so now rang Customer Services & said will get reply in 24/48 hours 🥴. Bit annoying apparently going to escalate my complaint  will just have to wait i guess

[Ssang13]

Yes have rang them now , just out of things to do now🙄 said get reply 24/48 hrs

[LizzyFitbit]

Hi @Ssang13, welcome on board. Nice to see you around @ashleybriggett and @sunshine122.

@ashleybriggett and @sunshine122l, I truly appreciate you for stopping by and helping our friend. Good job!

@Ssang13, I appreciate you for your efforts in trying our suggested steps, as well for taking the time to get in touch with our Support Team. I see your point about this situation and appreciate you for sharing your experience with them. I was informed that your case is under review and they'll contact you shortly with more details.

I'll be around, so let me know how everything goes.

[Mackey1000]

I am having the same problem.  It. Will not let me rese tracker. Screen never lights up but continues to track data. Piece of junk. I want the regular charge to make a comeback

[TigerVI]

Hi Lizzy,

I figured out how to sync my FB Charge 3 to my Windows 10 FB app. But I have to take a couple of steps to get it synced; steps I found by experimenting with syncing options. After many years of using Windows,I've learned never to take results at face value!

Anyway, if Charge 3 doesn't sync:

=============================================

Select My Account icon on upper right side of Dashboard

Scroll down the displayed list on the left side of the FB app

Select Advanced Settings

Scroll down the right side of the FB app and select Fitbit Connect Classic Mode and toggle it OFF and then ON again.

The splash screen will indicate that the dongle has been found and the device is syncing.

==============================================

And that's what works for me. 

[fitqueen78]

Hi. I contacted Fitbit and they sent me a replacement tracker because mine was still under the original warranty.