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Charge 3 screen not swiping

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‎07-10-2020 17:15 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

‎07-10-2020 17:15 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

When I click the side button my fitbit turns on, the home screen is there but when I try to swipe it doesn't work even if I click It doesn't work. Help needed ASAP. 

 

 

Moderator edit: subject for clarity

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‎07-12-2020 19:52 - edited ‎07-12-2020 19:52

‎07-12-2020 19:52 - edited ‎07-12-2020 19:52

Welcome to the Fitbit Community, @Rubaina_.

 

I am sorry to hear your Charge 3 screen is not responding to swipes. I appreciate the additional details, I totally understand how you are feeling and I am here to help. I recommend doing the following:

 

  1. Restart the device: How do I restart my Fitbit device?
  2. Do a long restart if the issue persists:  
  • Connect the device to the charging cable.
  • While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
  • The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
  • The device turns off.
  • The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
  • Remove the device from the charging cable. The device shuts down.
  • Important: Plug the device into the charging cable again.

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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