Charge 3 screen not working and not syncing

[NicMac16]

My charge 3 screen in not working at all and it won't sync to my phone. When I charge it, it lasts less than 48 hours. Yesterday the screen was on and off all day and then it was vibrating randomly and sometimes for a few minutes at a time and now the screen has died and it won't sync. I unpaired the bluetooth, added it as a new device on the app and tried to do the long reset but none of it is working. It looks like many others are having the same issues, the 'update' has clearly broken peoples devices so what are Fitbit going to do about this? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @NicMac16.

I am sorry to hear your Charge 3 screen is not working and the tracker won't sync. Thanks for trying to resolve this, I understand your concern and I am here to help. I recommend doing the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Please confirm the steps to do a long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

To resolve the syncing issue, please find the complete troubleshooting instructions at Why won't my Fitbit device sync?

Looking forward to hearing back from you.

[NicMac16]

I have tried all of your suggested methods and while some of them encourage it to start working again short term, the problem recurs within a short amount of time. 

Tonight my screen turned off and then the fitbit started buzzing on my wrist every 5 seconds until I attempted another long restart although it took 5 attempts to get the progress bar to reach the end and then the long restart didn't seem to make the screen work turn on afterwards. I had 80% battery at 8am this morning only for the battery to be at 0% by 9pm. There are constant problems with this device in the last few weeks and based on the reports I am seeing, this appears to be linked to a software update that has been done that has messed up everyone's fitbit. What is being done about this? 

[Jo-Ann80]

We have exactly the same problem and it happened to my Fitbit charge 3 just today. 
I tried almost everything to troubleshoot but unsuccessful. Please share once you sorted it out.

[AndyFoo]

I'm having the same problem - my screen just went blank this morning however I can see through the app that my the device is still tracking my exercise and steps. 
I tried the dot points you've listed above - felt the 7 short vibrations, removed device from charging and reconnected but still nothing on the screen. Any other suggestions?

And when I go into the app there is no option to change the clock face. What can't I see that?

[rmaw23]

I'm having the same problem.  The screen went blank this morning. I've tried all the steps I've found online, to resolve the problem including changing the clock face.  I have grey lines on about 1/4 of the screen. I did get the smiley face showing on half of the screen, but then all went black again.  Help!

[NicMac16]

Further to the below, my fitbit has now died and won't charge at all. I have tried to do another long restart but all it does when I hold down the button is continuously vibrate. No flashing lights on the back and not charging. I am not happy at all and want to know what will be done about this.

[FTph]

SAME PROBLEM AS MANY OF US..

someone will tell you how to hard reset your unit and once you reply that it does not work he will tell you that a customer service will talk to you. 

Bottomline is this, if your unit is under warranty, they will replace it. if not they will not even if the fault is theirs.

THIS IS HOW WE DO BUSINESS IN HERE! Hahahaha 

[LiliyaFitbit]

Welcome to the Fitbit Community, @AndyFoo @Jo-Ann80 @rmaw23 @FTph. Thank you for your reply, @NicMac16.  

@NicMac16 I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@Jo-Ann80 I am sorry to hear you're experiencing the same issue with your device. I appreciate your troubleshooting efforts. I contacted Customer Support and was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox.

@rmaw23 Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@FTph Thank you for joining the thread and sharing your experience. I understand how you are feeling and appreciate your feedback, we're constantly working on improving our devices and user experiences, and your comments are always welcome. I could see that you got in touch with our Support team, I am sure they tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I apologize for any disappointment and appreciate your understanding. 

@AndyFoo Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your efforts and recommend doing the following in order to change the clock face on your tracker: 

1. Tap your profile picture in the upper left corner of the Fitbit app.

2. Tap your device image.

3. Tap Clock Faces > All Clocks.

4. Tap the clock face you want and tap Select to install it.
5. Sync your device to see the change.

Keep me posted on the outcome.

[FTph]

Stop asking us to update our devices if your technical team is incapable of ensuring that our device will not be destroyed.

[Aber16]

Can you share what the issue is?  I'm am experiencing the same screen issue and none of the suggested fixes have worked.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Aber16. Thank you for your reply, @FTph.

@FTph I understand how you are feeling and appreciate your feedback and time you took to let us know your frustration since this helps us to keep improving.

@Aber16 I am sorry to hear you're experiencing the same issue with your device. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[AndyFoo]

Hi, I waited for my device to fully discharge and then tried the restart sequence and the changing of the clock face. Still no luck - the device is working, it is counting my steps and monitoring my sleep and heart rate, synching to my phone, but I still have a black face, so I can't use it to tell the time or track an exercise session. Very frustrating. Has FitBit released an update that has caused this black screen as it seems to be affecting alot of users? I love my device and want to stick with it - please tell us that there is another update on the way that will resolve this problem. If not, what do you suggest to try and resolve this?

[LiliyaFitbit]

Thank you for your reply, @AndyFoo. 

I am sorry to hear the issue persists, thank you for your efforts and the additional details. I totally understand how you are feeling and thank you for sharing your concern. I've sent your case to our Support team and they will continue assisting you on this matter. Please keep an eye on your inbox.  

Let me know if you have any questions.

[ptrickyy]

Hi,

Just wondering if anyone has actually been able to resolve this issue with their fitbit?

Same as pretty much everyone else I am having the issue with blank screen on my charge 3 and none of the original 3 suggested fixes helped.

[LiliyaFitbit]

Welcome to the Fitbit Community, @ptrickyy.

I am sorry that you are going through the same situation. I understand your concern and appreciate your troubleshooting efforts. I've shared your case with our Support team and they will continue assisting you on this matter. 

I'll be around.