Charge 3 screen not working

[xMrsHx]

Hi, my Charge 3 screen is not working. The watch still vibrates, syncs steps with the app (app is up to date) but that's about it. I have tried the hard reset and changing the clock face but unfortunately these have not worked. Are there any other suggestions to try or should I go straight to support?

Many thanks for your help. 

[WilsonFitbit · Accepted solution]

Hello @xMrsHx. Welcome to the community forums! 

Thank you for the detailed information and for the troubleshooting steps you've tried. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but Phone wait times are longer than normal, so I recommend initiating a chat. 

See you around. 

[xMrsHx]

Thank you for your help Wilson, I'll contact Fitbit Support.

[WilsonFitbit]

@xMrsHx It's been a pleasure! 

Have a wonderful day!