Charge 3 screen not working

[Italianjob]

Defect screen can't see the fit bit 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Italianjob Thanks for joining us! 

Let me help you with this. Please restart your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[Italianjob]

I have tried doing that still defect screen Sent from my Galaxy

[AlvaroFitbit]

@Italianjob thank you for the update.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Italianjob]

Defect screen  Sent from my Galaxy

[AlvaroFitbit]

Hey @Italianjob thank you for your reply.

Please provide these details to our Support team as they are the ones that can help you with this issue. You will get an email from them (properly singed as past of the Support team). 

Let me know how it goes.

[Italianjob]

Hi my name  is luigi 

Moderator edit: personal info removed

[Italianjob]

Still no answer  can you get in touch with them again please!!!

[AlvaroFitbit]

@Italianjob thank you for the update.

I checked with Support and could see that you are already in contact with them so keep working with the team to find a solution.

I'll be around.