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My Charge 3 does not work

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‎01-14-2021 05:50

‎01-14-2021 05:50

I took a swim with my Charge 3, and had it on swimming on activity. After a few minutes in the pool the clock started vibrating. I took the clock out of the pool and started drying it. Now it will not turn on. I have tried several times to turn the clock on, restarting it, and charging it. It will not come on! The screen is black. I read al the description before swimming with the clock, and it says that the clock is water proff AND as mentioned you can turn on swimming as an activity. 

 

How do i go further with this problem? 

 

 

 

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‎01-14-2021 08:03

‎01-14-2021 08:03

@enya16 It's great to have you here! 

 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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