help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 screen problem

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-08-2020 11:21 - last edited on ‎10-09-2020 14:21 by

‎10-08-2020 11:21 - last edited on ‎10-09-2020 14:21 by

I've had my charge 3 under a year and my display has gone very grey with a lighter stripe down the middle.

I have tried a reset and a long reset and nothing has helped .

I am really unhappy in under a year I've had my strap break (replaced at my own cost) and now my screen has a fault , I've never had these problems with previous models .

What do I do to contact customer services other then twitter please ?

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-09-2020 14:20

‎10-09-2020 14:20

Welcome to the Fitbit Community, @Awilko.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Charge 3 screen. I totally understand how you are feeling and appreciate your troubleshooting efforts. Thank you for sharing your experience and feedback as it helps us to keep improving. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. You can confirm our Support contact options here. 

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes