Charge 3 screen scrambled

[Equisetaceae]

Hi, 

My Charge 3 was bought end of Dec 2018. A week ago the screen/display all of a sudden split and was scrambled. You can see the words/time/images but they are split in half and almost italic (diagonal) appearing. It’s unreadable It is still tracking and syncing with my phone. 

Ive tried turning it off/on/resetting as suggested on other posts to no avail. Is it toast? It seems only 1.5 years old!!!

Moderator edit: format

[DavideFitbit]

Hi @Equisetaceae, welcome to the Fitbit Community forums. 

Thank you for sharing this information about the trouble you've been having with the screen of your Charge 3 that is not working properly and the steps that you already tried. 

Before considering other options, please make sure that you've also followed the steps listed here below to complete the long restart procedure: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

In addition, please try changing the clock face option on your Charge 3, this has been useful for some users as well. 

Please keep me posted on the outcome. 

[BP1805]

This answer wasnt helpful at all. Same thing happened to me on Friday. I also bought mine in 2018. It was working in the morning but that afternoon i looked down and everything was messed up. It still works but the screen is jumpy. I would like to know what my options are.

[Equisetaceae]

yup.

tried all those things. nothing has helped.

[DavideFitbit]

Hello @BP1805 @Equisetaceae, thank you for your replies and confirming that you already tried all the suggested steps.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[BP1805]

I was sent a link for 25% off on a new fitbit and the link isnt working. I had planned on buying a replacement today but would like the discount. What can i do?

[DavideFitbit]

Thank you for your reply @BP1805. 

In this case I recommend that you continue the communication with them (Customer Support) and let them know as soon as possible that the link they sent you isn't working, so they can let you know how to proceed with this. 

Let me know if you have further questions. 

[Maggiemaes]

Mine is doing the same thing and I have had it a little over a year. I think this happens because Fitbit just wants people to spend more money on a new one. I will go with a different brand now.

[DavideFitbit]

Hi @Maggiemaes, welcome to the Community forums, sorry for the late response. 

Thank you for your feedback, for your reply and confirming that you're having the same problem with the screen of the Charge 3. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Have a nice day! 

[Klinley]

Hi Dave, 

my Fitbit charge 3 seems to be doing the same thing these other users described. The screen is jumpy and scrambled. I’ve tried restarting it twice but to no avail. What should I do next? 

[JordanRhian94]

Hi

i have the same issue, but mine has happened gradually, I have only had this 2 years but around 6 months ago white lines appeared on the screen, but the Fitbit still worked, today all is scrambled and flashing, still syncs and tracks but the screen no longer works, please can you help? 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Klinley @JordanRhian94. 

Thank you for sharing that you've been experiencing the same inconvenience with your Charge 3 devices and the you already tried a few troubleshooting steps. 

@Klinley It seems that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Let me know if you have further questions. 

@JordanRhian94 If you already tried the restart procedure mentioned earlier, I do recommend that you get in touch with the Support team for they can provide you with further instructions. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.