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Charge 3 screen showing lines

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‎10-25-2020 02:09 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

‎10-25-2020 02:09 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

Hello guys,

I have a problem with the screen of my device(Fitbit charge 3). A few weeks back some black horizontal lines started to appear. They have since multiplied and there are currently 10+ lines. I have.restarted the device, drained the battery entirely, but none of these steps helped. Any advice would be highly appreciated.

 

 

Moderator Edit: Clarified subject

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‎10-26-2020 07:10 - last edited on ‎01-24-2025 07:11 by Fitbit Moderator

‎10-26-2020 07:10 - last edited on ‎01-24-2025 07:11 by Fitbit Moderator

@AlexandraMatei It's great to see you in the Community! 

Let me help you with your Charge 3 screen showing lines and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team. Please work with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-26-2020 07:10 - last edited on ‎01-24-2025 07:11 by Fitbit Moderator

‎10-26-2020 07:10 - last edited on ‎01-24-2025 07:11 by Fitbit Moderator

@AlexandraMatei It's great to see you in the Community! 

Let me help you with your Charge 3 screen showing lines and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team. Please work with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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