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Charge 3 screen shrunk, grey and lined

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‎10-22-2019 11:24 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

‎10-22-2019 11:24 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

My son bought my charge 3 as a xmas gift last December. Today when I charged it the screen went grey and it has vertical lines. I have tried the suggested reboots both short and long, have have tried changing the clock face too but none if this has worked. I see that replacement is the only answer. Can you please advise as with this being a gift I am most upset?

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‎10-23-2019 10:47 - last edited on ‎01-24-2025 07:20 by Fitbit Moderator

‎10-23-2019 10:47 - last edited on ‎01-24-2025 07:20 by Fitbit Moderator

@Jacksmcw Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 3 screen showing lines and thank you for troubleshooting this issue. At this point please let our Support team know so they can further assist you. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-21-2020 16:29

‎10-21-2020 16:29

I have the same issue. My Fitbit 3 isn't even 1 year old! How do we fix this?

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‎10-22-2020 11:01 - last edited on ‎01-24-2025 07:20 by Fitbit Moderator

In response to LD04110

‎10-22-2020 11:01 - last edited on ‎01-24-2025 07:20 by Fitbit Moderator

@LD04110 It's good that the community is growing! 

Let me help you with your Charge 3 screen not working as it should. Please restart your tracker by following these instructions. If your tracker is syncing then also try changing the clock face.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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