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Charge 3 screen stuck

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‎05-19-2020 11:46 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

‎05-19-2020 11:46 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

My screen stopped working today and also stopped syncing. Based on everything I read in the forums, I disconnected my Bluetooth from Charge 3. I plugged Charge 3 into charger and finally smiley face appeared but nothing is happening. I tried restarting it. Held the button for 8-15 seconds and it's still stuck on the smiley face. 

 

Prior to disconnecting from Bluetooth... Charge 3 was not syncing. I've noticed the last few weeks it hadn't been tracking my step activity correctly either. For example, I know I walked 1000 steps all over the grocery store but it only recognized 500.

 

 

Moderator Edit: Clarified subject

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‎09-11-2020 08:22

‎09-11-2020 08:22

It's great to see you around, @Imrana.

 

Thanks for troubleshooting the display and syncing issues you are experiencing with your Charge 3. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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