Charge 3 screen suddenly "all white"

[teshrim]

Hi there, after about 2-3 months of wear, the screen suddenly looks as if there is a brightness control and it is turned up too high. The whole screen looks white, with a slightly whiter clock face underneath. I've reset it several times, I've tried changing the clock face. No joy. I know this is an issue (there are lots of pictures on the web of people with exactly the same problem) and several threads in the community, but no solutions. Help!

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @teshrim.

Thanks for troubleshooting this display issue. Since the restart process and changing the clock face procedure didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[NJ_Kate]

I just developed the same problem yesterday! I thought device needed to be rebooted so I did that a few times.

Then I thought I needed to change the clock face. I did that. No change. 

[AlejandraFitbit]

Welcome to the Forums @NJ_Kate.

Thanks for troubleshooting this display issue before contacting us, I recommend performing a long restart by doing the following:

• Plug the device into the charging cable.
• While the device is plugged into the charging cable, hold the button down for 15 seconds.
• Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen.
• Remove the device from the charging cable.
• Plug the device into the charging cable again.
• The smiley face icon appears on the screen.

Let me know the outcome.

[NJ_Kate]

I did the cold restart (several times) with no improvement.
I contacted tech service who walked me through the process again; no improvement.
Since I'm still under warranty, getting a replacement device.
I understand that you are root cause analysis. We in the fitbit community would appreciate your transparency in posting your results when available.
Thanks.
Kathleen Whitney (NJ_Kate)

[AlejandraFitbit]

Those are great news @NJ_Kate, I am glad to hear that you will be receiving a replacement. At the moment of receiving it, you can follow the instructions provided in the help article: How do I set up my Fitbit device? to set it up.

Keep the stepping up! 

[JayeDubbs]

Hi. I have this same problem. I followed the steps above and it did not resolve the problem. Any further advice? Thanks.

[SarahWeare]

I’ve also tried the long restart .... how long is the warranty?... I’m lost without my Fitbit working properly 

[Moltrin]

Hi team,

I’m also having the same problem here.

I’ve:

- tried changing clock face

- done the ‘15 second reboot’

Clock gave change had no effect (other than changing clock face, the white background remained).

The hard reboot didn’t give me the smiley ‘hello’ screen, rather it was blank until the clock face with white background showed again.

Please help! 🙂

Moltrin

[Kellyboo3]

Mine too! I’ve tried all the tricks and still nothing! Please help.

[Siyin]

Hi,

I'm also having the same problem. My fitbit charge 3's display was dimmer than it was before. Tried the soft rebooting then the hard rebooting. nothing worked. Then when I charged it, 30min later, the screen turned white. Did all the reboots, but the screen remain white. Could you please assist me?

[NJ_Kate]

I never did resolve the problem. I threw the device away. Sorry I can't help.


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