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Charge 3 screen too dim

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‎04-16-2020 10:14 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-16-2020 10:14 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Hi,

I've had my Charge 3 for just under a year and the screen is now dim enough where it's impossible to read outside, making tracking my workouts during the workout impossible. I set the brightness to normal and have tried the short reset with no luck. I attempted the long reset, but my Fitbit isn't complying with it. I've searched other posts for a solution, but with no luck. Please help me solve this as I'm extremely frustrated with the situation (and I know others in this forum are as well).

Thanks

 

 

Moderator edit: updated subject for clarity

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‎04-18-2020 07:33 - edited ‎10-31-2023 08:09

‎04-18-2020 07:33 - edited ‎10-31-2023 08:09

Hello @CEHolmes, welcome to the Community Forums. I apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear that your Charge 3's screen is getting dimmer. Thanks for taking the time to restart your tracker and to change the brightness settings prior to contacting us. 

Since none of the steps you tried have helped to improve the brightness, I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

We hope to get you back on track soon.

Maria | Community Moderator, Fitbit


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