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Charge 3 screen too dim

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‎11-05-2020 11:21

‎11-05-2020 11:21

I’ve seen related posts and would like this to be upgraded. I’ve done all troubleshooting and no response. So faint I can’t see it on runs for heart rate. 

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‎11-05-2020 12:54 - edited ‎10-26-2023 15:28

‎11-05-2020 12:54 - edited ‎10-26-2023 15:28

Hi there @beach63, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen is too dim, I understand where your concern is coming from. Thanks for already trying the tips and recommendations provided here in the forums prior to contacting us, I'll be glad to continue helping you.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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