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Horriific customer support

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‎11-04-2020 05:37 - last edited on ‎11-12-2020 13:00 by Fitbit Moderator

‎11-04-2020 05:37 - last edited on ‎11-12-2020 13:00 by Fitbit Moderator

My charge 3 has never synced.  

After MONTHS of chats, emails and phone calls, I was finally sent a replacement which also would not sync.  

It has been almost a year of me trying to get a full refund for devices that do not work.

I just want a refund.  

Please someone give me a refund!  

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‎11-04-2020 13:08

‎11-04-2020 13:08

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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