Charge 3 screen blank...

[jjpdx]

Like many others, my screen is blank.  The Charge 3 is syncing with the app on my phone.  It will vibrate at appropriate times.  When I do a resent with the power cord, the smiley face shows briefly.

Looking at other threads, I have installed a new clock face.  That seemed to work from the app and the wristband vibrated when the loading was done.  But screen still blank.  I did another reset, still nothing.

I purchased this 23 January 2019.

Thank you, jj

[jjpdx]

I'll also add..... its been like this about 3 weeks.  I've done multiple reboots.  Acting on an idea from an on-line group, I also let the battery completely drain.  then recharged it- still blank.  As I said previously, I've also sent a new clockface to it, which I believe was successful- but I can't see it!

Thx, jj

[AutL78]

Call and get a warranty claim going as you are still under a year

Mine did this and when I called to figure out a course of action I also mentioned that in the past I had just used the darkness/lightness adjustment option in the app, and that the removal of that feature from the app was probably a bad call on their end. 

[jjpdx]

Thank you AutL78, How do I find the number to call?

[AlvaroFitbit]

@jjpdx @AutL78 I hope you are doing fine.

Let me help you with your Charge 3 screen not working as it should and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email. Also you can check our Support's contact channels here.

@AutL78 thank you for your help in this thread.

Let me know how it goes.