Feedback about Charge 3 - My experience

[SunsetRunner]

In short this will be the end of my consumer relationship with the so called FitBit family! 

My honest thoughts – the FitBit Charge 3 watch and app are AWESOME. 

Love the concept, love the design, love how they keep you on track and eager to exercise. 

BUT sadly the quality of your product lets you down BIG time. 

In summary – I received a BRAND NEW PRODUCT in 2018 October.

This Charge 3 didn’t last more than 10 months and was replaced by Fit Bit. [1 year and 2 months still left on the warranty!)

At this stage I thought the service was awesome! 

4 months later the replacement dies. 

FitBit agrees to replace it. 

The replacement arrives and won’t even sync to my devices. 

Product useless before even consuming! 

FitBit after much back and forth agrees to replace it. 

Please note that I have not had to pay for these replacements but incurred shipping costs to Botswana. 

Replacement arrives and only lasts 7 months! 

You stated below that this product would not be replaced as it doesn’t meet the requirements of our warrant policy. 

The policy states for a new watch – 2 years! 

For a refurbished watch – 90 days. 

So were my replacements new or refurbished??? 

Fair enough to replace with a refurbished piece but the fact that you will only cover for 90 days speaks volumes about the quality of your product. 

Sad to be so despondent with a product that has HUGE potential but sadly doesn’t live up to it. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[SunsetRunner]

Thanks for your reply.
I did ask the customer service team for more info but got the same copy paste email back!

I was wanting to know if replacements are refurbished or new and therefore what the warranty was on a replacement supplied by FitBit?

But since I have had 4 trackers in under 2 years, I don’t think it matters what the warranty period is, if a product is inferior and doesn’t live up to it!!

Still dissatisfied and not sure I would spend my money or anyone else’s on another device.