Charge 3 screen too dim

[Richard_P.]

Tried soft reset, hard reset, super inconvenient

has anyone found a fix?

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @Richard_P.. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 before reaching out.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Richard_P.]

Yeah i still defintely need assistance but the customer care bot/app thing just kinda gave me a bunch of things to do that i already tried and didn't inform me on how to escalate 

[BrunonSch]

It doesn't work, simply the last firmware update you released has this issue, and you know that! So many people with the same complaint... If you want to obsolete one of your products, don't release more updates, that's it. But releasing an updated that simply make all fitbits charge 3 useless, this is not etic.

[Richard_P.]

you know what, i suspected it might be something like that.

Can it be proven? I'm scanning the app now for records of when / what was installed but it's all saying 2020 so far.

everytime i follow a youtube video for factory reset i'm thinking in my head "this does not feel like a factory reset"

[DrGordy]

I contacted support last week with the same issue. Getting nowhere. Would love to know the fix?

[Richard_P.]

If i find a solution I'll loop back here but so far all they've done is offer me money off a new one 😕

insulting, honestly

[Naar]

I guess the only fix is to buy a newer model! Support could not help other than to over me a discount on a purchase within the next 30 days! This is beyond frustrating!

[DrGordy]

Thanks, did you upgrade, and if so, to which model and how is visibility with that?

[Naar]

went with the Inspire 3. Fitbit gave me a 35% discount and free shipping. My husband has the Versa 3 and he likes it. I have a smaller wrist or I would have gone for his model. Good luck!

[DrGordy]

Thank you.

[Naar]

Plan will be to check this feed to see if someone comes up with a fix! Let me know what you plan to do too! 

[GrumpyT]

Same here. Just started a few months back. Can’t see screen at all at this point.  I’ve tried it all and nothing works. Mine is 4 years old and I’ve had some kind of trouble with it since the first 6 months. 

[Puorts]

My Fitbit is currently useless because not bright enough to read.

Please contact me regarding a remedy.

Puorts