Charge 3 screen too dim

[JoeFow]

My charge 3 has gotten so dim that I can’t even see it. I tried a reboot and it didn’t help. Can anyone help?

Very disappointed as this is my 3rd Fitbit product and if the lifespans are this short, I’m going to move to different tracker. 

[Odyssey13]

Hi @JoeFow change the brightness level? See pages 18 and 19 of the user manual - click to go there

[JoeFow]

Already done it.  It is so dim this morning I had to go into a dark room to even see anything on the screen. Beyond dissatisfied and disappointed 

[Odyssey13 · Accepted solution]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Ceilidh651]

Hello did you get an answer to this? Mine has just done the same. Can’t see a thing.

[JoeFow]

Unfortunately no solution as of yet