Charge 3 screen turned black ever

[IrisLiu29]

I called the hot line of Singapore this morning n give me the email to connect the link for replacement. Now I am doing the correct procedure? Because no exact guidelines for it ,thanks.

[AlvaroFitbit]

@IrisLiu29 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 3 not turning on and the instructions you got. I searched but couldn't find any ticket with our Support team. Who did you contact? Do you have a case number? If you wish to troubleshoot your tracker you can try restarting it and changing the clock face.

I look forward to your reply.

[IrisLiu29]

I called Singapore hot line then have the reply mentioned Fitbit Replacement [#38071723: Your Fitbit Phone Inquiry-16512 

I have tried and followed all steps like using new clock face but the screen is still dark.

Thanks and await your soon reply.

[IrisLiu29]

On 16/10/2020 called and received the replacement ref#38071723. The Fitbit Phone Inquiry#16512. Thanks and await your prompt response.

[IrisLiu29]

I called the Singapore hotline and getting the Replacement
reference#38071723 and Phone Inquiry 16512. I replied to the community on
16/10 & 25/10. I tried many times of the new clock face but no response.
Please advise asap.

Regards
Iris