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Charge 3 screen very dim

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‎01-26-2020 11:08 - last edited on ‎09-23-2020 17:45 by Fitbit Moderator

‎01-26-2020 11:08 - last edited on ‎09-23-2020 17:45 by Fitbit Moderator

I've noticed my screen on my charge 3 is very light, I can barely see anything on it.  The brightness is on normal.  I've switched it before to auto or none. And nothing worked,  help me out. Thanks

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-26-2020 11:29

‎01-26-2020 11:29

Try a Restart and do it several times if necessary.

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‎01-26-2020 16:05

‎01-26-2020 16:05

Had mine a week. Can’t read the screen outside tried every setting (dim, auto, normal), restart, hard restart, numerous times but no change. Rep acknowledged the problem and said they were working on a fix but no time frame available. Mines going back as I’m within my free return dates. Very disappointed. 2nd Fitbit and loved my HR until the battery died. Anybody know when a update is coming to fix this?

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‎01-31-2020 17:38 - edited ‎06-07-2024 05:40

In response to Atiba2000

‎01-31-2020 17:38 - edited ‎06-07-2024 05:40

Hi there @Tjohnstonjr and @Atiba2000, welcome to the Community Forums. I apologize for the late response. I'm sorry to hear that you're going through this situation.

I've seen you both contacted our Support Team after posting here and that they have helped you with this. 

Thanks for your suggestion @SunsetRunner.

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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