Charge 3 screen went blank

[VictoriaMorris]

Went through all the procedures on the forums to try turn on my fitbit charge 3 which have worked previously but this time to no avail this is the third occasion this has happened 

ive tried different charging ports

ive tried holding the side button as advised on forums 

none of which are working 

Moderator edit: subject for clarity 

[Mrb731]

To reset the device, make sure it's in the charger when you hold the side button. You can also go onto the Fitbit app and remove the Fitbit then try adding it again as if you are setting up your device for the first time. All your data you synced onto the app should stay when you do this but if you can, try syncing your device to the app again, so you can save all the data you didn't sync. Hope this helps!

[WilsonFitbit]

Hello @VictoriaMorris, welcome to the community forums! @Mrb731 it's great to see you around and thanks for your input! 

Thank you for the troubleshooting steps you've followed prior to posting! I was informed by the Support Team that you contacted them. Since you have received assistance from them, I suggest you to update your case or get in contact with them one more time if you require further assistance or if you have any additional questions.

Have a great day!