Charge 3 screen will not display

[MadBurt]

My Fitbit screen has gone dark, which seems to be a common occurrence. I’ve reviewed the comments of other users and the tech support answers.  I have tried the remedies stated but still the screen data is sooooo faint I can’t read it. I also use this as my watch. I am not pleased with the performance of the Charge 3 device nor the cheery service reps that do not solve the problem. Either someone at Fitbit can give a real solution or admit there isn’t a solution, so I can find a better designed tracker replacement. I will not purchase another Fitbit. 

Moderator edit: updated subject for clarity and label. 

[LZeeW]

I’m moving your post to the Other Charge Tracker forum, a better fit for your issue.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @MadBurt. I´m sorry to hear that your Charge 3 screen has gone dark. Thank you for reviewing the comments and trying the remedies stated.

I appreciate your feedback and will try to help you to get back on track. Please confirm that you have tried restarting your tracker, the long restart and changing the clock face. 

Thank you for your assistance @LZeeW.

See you around. 

[MadBurt]

I have tried all three options. I could faintly see that the new clock face was installed but the screen is still 99% dark. Next step please. 

[AndreaFitbit]

Thanks for getting back to us and for following troubleshooting steps @MadBurt. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon.

Please check your email.