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Charge 3 screen with grey lines

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‎10-29-2020 15:59 - last edited on ‎10-30-2020 12:59 by

‎10-29-2020 15:59 - last edited on ‎10-30-2020 12:59 by

My fitbit randomly switched off then when i plugged the charger into the wall it turned back on but has grey lines. I have tried re setting clock face and long re set which both havent worked. This isthe second fitbit that this has happened with and ended up buying a new one for it to now happen again. 

20201029_212439.jpg

 

20201029_225824.jpg

 

 

Moderator edit: subject for clarity 

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‎10-30-2020 12:58

‎10-30-2020 12:58

Welcome to the Fitbit Community, @DamagedMentalis.

 

I appreciate your participation in the Forums and sharing that your Charge 3 has grey lines on screen. Thanks for trying to resolve this and providing photos, I understand how you are feeling and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Have a nice day!

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