Incorrect time on Charge 3

[SuzyORo]

The time on my Fitbit is constantly incorrect despite constantly syncing and refreshing. Anyone else experiencing a similar problem??

Moderator edit: label

[LiliyaFitbit]

Welcome to the Fitbit Community, @SuzyORo.

I am sorry to hear your Charge 3 tracker is showing incorrect time. Thanks for trying to resolve this and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

You can confirm the troubleshooting instructions at How do I change the time on my Fitbit device?

By the way, I've moved your post to Charge 3 board so we can keep our forums organized.

Let me know if you have any questions.

[SuzyORo]

Hi Liliya,

Yes I got assistance from the support team but unfortunately the problem still persists. I’m constantly syncing and refreshing and the time corrects itself but a few hours later the time is incorrect again. 🤷‍:female_sign:

Sent from my iPhone

[SuzyORo]

Hi Liliya,

Yes I got assistance from Customer Support but unfortunately the issue is not resolved. After syncing and refreshing, the Fitbit time was incorrect AGAIN a few hours later. I’m now syncing and refreshing a few times every day which is very frustrating. 

[LiliyaFitbit]

Thank you for your reply, @SuzyORo.

I am sorry to hear the issue persists. I appreciate your efforts and the additional details, I understand how frustrating this is for you. Since you've been in touch with our Support team regarding this issue, I've sent these details to them and they will be contacting you soon. Please keep working with them since they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution.

I'll be around if you have any questions. 

[Ploium87]

mine went to mountain time and I am on central time and even if I sync i can't get it to correct 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ploium87.

Thank you for joining the thread and sharing that you're unable to correct the time on your tracker. I appreciate the additional details and would like to confirm if you've tried the troubleshooting instructions from this help article: How do I change the time on my Fitbit device?

Looking forward to hearing back from you.