Charge 3 screen won't respond

[STARWARSGURL]

I just got a newcharge and I synced and I did everything. Then, it showed a tick mark and then a grey line just is there. Its been there for a few hours and its not doing anything. The two lights aren't on. What should I do??

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @STARWARSGURL, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen isn't responding, I understand where your concern is coming from. Thanks for the details provided in your post, I'll be glad to help you with this. 

I was wondering if you've already tried restarting your Charge 3? If you haven't done so yet, please follow the steps provided here: How do I restart my Fitbit device?

If the restart doesn't work and your didn't feel a vibration when performing the restart, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?