01-27-2020
02:34
- last edited on
09-23-2020
17:42
by
MatthewFitbit
01-27-2020
02:34
- last edited on
09-23-2020
17:42
by
MatthewFitbit
Hi,
I have had my fitbit for just over a year. The screen has on a number of occasions gone blank. I have alway managed to get the screen working by plugging it into the charger and holding the button.
Last night while trying to sync the fitbit the screen went off. I have been unable to get the screen back on since. I have tried repeatedly to do as I have done before but its not working. It still vibretes when I touch the button. I am also unable to sync it.
Has this happened to anyone else? Does anyone have any ideas on what I should do? I would really appreciate some help or advice about this!
Moderator edit: updated subject for clarity
01-28-2020 04:46 - edited 10-08-2024 09:02
01-28-2020 04:46 - edited 10-08-2024 09:02
Hi there @Sarahcwt, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior. I appreciate you've taken the time to restart it prior to contacting us.
I've seen you contacted our Support Team after posting here but your chats got disconnected so I created a case to get you in contact with our Support team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!
Let me know if there's anything else I may do to help you in the meantime.
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01-28-2020 06:18
01-28-2020 06:18
Mine to help
01-28-2020 08:38 - edited 02-23-2024 03:40
01-28-2020 08:38 - edited 02-23-2024 03:40
Hi there @Smcarroll, thanks for jumping in here.
If you're experiencing the same with your Charge 3, please restart it.
If the restart doesn't work, I suggest restarting your Charge 3 using the 15-second method:
In case that neither of the restarts work, please check in your Fitbit app if your Charge 3 is still syncing. If so,change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...