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Charge 3 screen won't swipe

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‎07-20-2020 14:36 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

‎07-20-2020 14:36 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

I set the time and it worked. But I can't get the screen to return to the time screen. Nothing works that will help me. Even tried restarting, but the community help wasn't helpful.

 

Moderator Edit: Clarified subject

xejammer
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‎07-21-2020 06:15 - edited ‎11-03-2023 17:10

‎07-21-2020 06:15 - edited ‎11-03-2023 17:10

Hi there @Feicity, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's screen no longer swiping and for taking the time to restart it prior to posting here. I'll be glad to continue assisting you.

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

  1. Check in the Fitbit app if your Charge 3 is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
  2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-21-2020 06:15 - edited ‎11-03-2023 17:10

‎07-21-2020 06:15 - edited ‎11-03-2023 17:10

Hi there @Feicity, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's screen no longer swiping and for taking the time to restart it prior to posting here. I'll be glad to continue assisting you.

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

  1. Check in the Fitbit app if your Charge 3 is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
  2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer