Charge 3 screen won't wake

[Kate2631]

I've had my charge 3 for less than 2 weeks. It just stopped working. The screen won't wake even after I charged it. Nothing happens... no vibrate or light up.

Moderator edit: subject for clarity

[kawaiiko]

Please try to restart your Fitbit if you haven’t done so already.

Also make sure your firmware is up to date by syncing your Fitbit on the app. (Firmware version is 20001.44.33) 

From the clock face, swipe to Settingsand tap Reboot Device. 

If your tracker is unresponsive, follow the restart instructions below.

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker
   
   • press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

 

[AlejandraFitbit]

Hey @Kate2631, welcome to the Community and @kawaiiko thanks for the input.

I am sorry to hear about the issue you are experiencing with your tracker and would like to know if the instructions provided by our friend worked?

Hope to hear from you soon. 

[EdLarson]

I just encountered this same problem but was able to solve it by going in the the app on my phone and changing the clock face. It reset the screen and then I was able to change the clock face back to the way I like it.

[Carebear1]

This morning when I got up my screen was doing the same thing and I tried to change the screen from the app like you said and it worked so thank you! I also found a screen that I like much better than the one I was using! Much appreciated! 

[rigilbert]

Also experienced a similar problem a short while ago (device was functioning OK, but screen wouldn't come to life), and changing the clock face via the app worked a treat. Thank you. 

[Tardis1]

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@EdLarson wrote:

I just encountered this same problem but was able to solve it by going in the the app on my phone and changing the clock face. It reset the screen and then I was able to change the clock face back to the way I like it.

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I woke up this morning, and i couldn't get the screen to wake. the side button was working fine, but no display. just changed the display from my phone, and it's back to working normally. Thanks Much!!

[AlejandraFitbit]

Welcome to the Forums @EdLarson, @Carebear1, @Tardis1 and @rigilbert it's great to see you around.

I appreciate all the efforts in trying to fix this display issue by yourselves. It's good to know that this issue has been resolved and that your trackers are now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[thebrazz510]

Plugged into charger nothing on the screen I tried changing the clock face on the app didn't work.. it syncs thru the app still.. vibrates when the buttons are pressed that's it .

[AlejandraFitbit]

It's great to see new faces @thebrazz510. welcome!

Thanks for troubleshooting this display issue by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[shwerdna]

Worked great. All is good. Thank you!

[AlejandraFitbit]

Great to see new faces @shwerdna, welcome!

It's great to hear that the instructions provided here worked for you and that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! 

[johnno_dubb]

Awesome. I rebooted as per your advice - Fitbit was totally unresponsive in terms of screen waking - and it worked a treat.

[AlejandraFitbit]

Hey @johnno_dubb, welcome to the Forums! I am glad to hear that the instructions provided here worked and that your tracker is working properly now. Let us know if there is anything else we can help you with.

See you around. 

[RobertAnn]

Yes I did this too and it worked!! Thank you so much!!

[jmauch]

I'm having the same issue!  My screen will not turn on and I have changed the clock faces in the past to get it to work but now that is not solving the issue and the button vibrates still, updates through the app, etc.  But cannot get the screen to come on!

[philhowden69]

I have exactly the same problem as thebrazz510

can you help in anyway please ?

thanks

[stephvandyke]

Same problem here, screen face not responsive. I tried rebooting, no change. I switched the clock face - the fitbit vibrated as it changed but still unresponsive screen. How to fix this??

[Malina1280]

I have followed these instructions and mine still won’t work. Now what?

[msaonika]

I also have not had success trying the multiple suggestion above.  What is next?  What should we do?!?! HELP!