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Charge 3 setup difficulty

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‎07-22-2020 10:33 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

‎07-22-2020 10:33 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

So I just got my Charge 3 and I'm trying to set it up with my phone. I downloaded the app, went through the account set up, and plugged in my fitbit. Now I can't get them to sync. The app keeps saying it can't connect and my fitbit is just displaying fitbit.com/setup.

The app says make sure your fitbit is charged and turned on. Does it need to be fully charged in order to start the process? 

 

 

Moderator edit: subject for clarity

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‎07-24-2020 19:46

‎07-24-2020 19:46

Welcome to the Fitbit Community, @Dg8nel.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing trying to set up your Charge 3 with your phone. Thanks for the details shared, I am here to help. It's recommended to connect the Fitbit device to the charger before you begin the setup process. Please follow our troubleshooting instructions in this help article: Why can't I set up my Fitbit device?

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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