Charge 3 setup issues

[watkins_erin]

I purchased a new Charge 3 recently and installed the Fitbit app. I was immediately prompted to update the firmware. It will not do this. I get an error and it says try again which I have done.

I have followed all of the instructions through the forums here and nothing is working. I am on a T-mobile Revvl and have tried a iPhone X as well as a Galaxy Tab 10.1 all on current OS's. I've checked all settings made sure everything is updated and the Firmware will not update.

I need a case to Fitbit started or a replacement. I don't understand why this wont work.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @watkins_erin.

I understand how are you feeling and appreciate all the efforts in trying to fix this setup issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂